FAQ's

Frequently Asked Questions

1. What is Eramla?

Eramla is a jewelry brand that celebrates individuality and timeless design. Each piece is created to add a distinctive and elegant touch to everyday style.

⸻

2. What materials are used in Eramla jewelry?

Our jewelry is made using carefully selected materials such as high-quality metals and natural stones. Detailed material information is provided on each product page.

⸻

3. Is Eramla jewelry suitable for sensitive skin?

Many of our pieces are designed to be gentle on the skin. If you have very sensitive skin or specific metal allergies, we recommend checking the material details listed on each product page.

⸻

4. Will the jewelry tarnish or change color?

To maintain the beauty of your jewelry, we recommend avoiding contact with water, perfumes, lotions, and chemicals. Proper care will help preserve the finish and shine of your pieces.

⸻

5. How should I take care of my jewelry?

To keep your Eramla jewelry in the best condition:

⸻

6. Where do you ship?

At the moment, Eramla delivers within Europe only. We are working on expanding our shipping options in the future.

⸻

7. How long does shipping take?

Estimated delivery times within Europe are 3–7 business days, depending on your location.

Once your order is shipped, you will receive a tracking number.

⸻

8. Can I return or exchange my order?

Returns or exchanges are accepted within 14 days of delivery, provided the jewelry is unworn and in its original packaging.

⸻

9. What should I do if my jewelry arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the item and packaging so we can assist you.

⸻

10. How can I contact Eramla?

If you have any questions, you can contact us through: