//RETURNS

Return address:
Eramla c/o Eldoadoa
Mellenseestraße 52
10319 Berlin

How does a return or exchange work?
If you are not satisfied with a product or it doesn’t fit, you can return it to us within 14 days.

Option A – Exchange / Store Credit

• Free return shipping

• Free shipping of your new item

Option B – Refund

• A fee of 6 € will be deducted from your refund to cover return shipping

How to return

• You will receive a DHL return link by email.

• Choose to print the label at home or use the QR code (no printer needed, DHL will print it for you).

• Drop off the parcel at any DHL shop, Packstation, or Paketbox.

Conditions

• Items must be unused, in original packaging, with labels attached.

• Returns without tracking or sent freight-forward cannot be accepted.

• Please keep your DHL receipt until the return is completed.

Defective products

If your product has defects or errors, please send us a short email with pictures to: support@eramla.de

Processing time

Once your return arrives at our logistics center, it will be processed within 7–10 business days. Refunds are issued via the original payment method.